Privacy Policy

1. Introduction

Welcome to the privacy policy of TripleSupport, the online trading arm of Tongshan Zhenfusan Trading Co., Ltd. This policy explains how we collect, use, store, and protect personal information when you visit our website at https://www.triplesupport.mom, request a quotation, place an order, subscribe to our updates, or contact our team by any channel. The services described on this website are developed and operated by the developer TripleSupport on behalf of Tongshan Zhenfusan Trading Co., Ltd., whose registered office is located at Tongshan County, Tongyang Town, Yangdu Community, Xinda Building Materials City Building 1 No. 17 (Self-Declared), Xianning City - 437000, China (CN).

We respect your privacy and are committed to handling your personal data with transparency, fairness, and care. We collect only the information we genuinely need to serve you, we use it only for the purposes described in this policy, and we take reasonable measures to keep it secure. This policy applies to all visitors of the website, all users of our quotation and ordering services, and all partners who communicate with our trade desk.

By accessing the website or using any of our services, you confirm that you have read and understood this privacy policy. If you do not agree with the practices described here, please do not use our services or provide personal information through the website. We encourage you to read this document in full before sharing any data with us, and to contact us if any part of it is unclear.

2. Information We Collect

We collect personal information from a few clear sources: directly from you, automatically from your device while you browse, and from the business communications we hold with you. Each category is described below so you understand exactly what data may be held about you.

Information you provide directly

When you use our contact form, request a quotation, place an order, or register for an account, we collect the details you choose to give us. This may include your full name, email address, telephone number, company name, job title, billing address, shipping address, product specifications, order history, and the content of any message you send. We may also collect payment information such as bank account details or payment references when you complete a transaction, although card payments are usually processed by our payment partners on their own secure systems.

Information collected automatically

When you browse our website, our servers and analytics tools record technical information about your visit. This includes your internet protocol address, browser type and version, operating system, device type, screen resolution, pages you viewed, the date and time of each visit, the length of your session, and the website or search engine that referred you to us. This information is collected in aggregate for most purposes and is used to understand how visitors use the site.

Information from business communications

We keep records of our communications with you so that we can serve you consistently. This includes email threads, call notes, chat transcripts, quotation documents, order confirmations, shipping updates, and complaint records. Where permitted by law, we may record phone conversations for training and quality purposes; we will always inform you when a call is being recorded.

We do not collect sensitive categories of personal data such as racial origin, political opinions, religious beliefs, health data, or biometric data, and we ask that you do not send us such information unless it is strictly necessary for the service you request.

3. How We Use Your Information

We use the personal information we collect for the following purposes, and only for these purposes. We do not use your data for any purpose that is incompatible with the ones described here without first obtaining your consent where required.

• To respond to your enquiries, prepare quotations, and provide customer support before, during, and after a sale.
• To process and manage your orders, including production scheduling, quality inspection, export documentation, shipping, delivery, and after-sales service.
• To manage our contractual relationship with you, including invoicing, payments, refunds, and order tracking.
• To verify your identity and prevent fraud, unauthorized transactions, and other prohibited activity.
• To improve our website, services, and product range by analysing how visitors and customers use them.
• To send you service messages, order updates, and important notices relating to your account or our business relationship.
• To send you marketing communications about our products and services, but only where you have opted in, or where we rely on our legitimate interest and your rights do not override ours.
• To comply with legal obligations, court orders, and requests from regulators or law enforcement authorities.
• To protect our legal rights, including enforcing our terms of service and defending against claims.

Where we combine information from different sources, we do so only for the purposes listed above, and we treat the combined data in accordance with this policy. We never sell your personal information to third parties, and we never permit third parties to use your data for their own marketing without your consent.

4. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so under applicable data protection law, including the General Data Protection Regulation where it applies to you. The main legal bases we rely on are described below.

Performance of a contract

When you request a quotation, place an order, or enter into a supply agreement with us, we process your data to perform that contract and to take steps at your request before entering into it. This includes handling orders, arranging delivery, processing payment, and providing after-sales support.

Legitimate interests

We process some data because we have a legitimate business interest that is not overridden by your rights and freedoms. These interests include operating and improving our website, preventing fraud, maintaining security, analysing sales performance, and sending business to business marketing messages to existing customers about similar products.

Consent

Where we process data based on your consent, for example for certain marketing activities or optional cookies, we obtain your consent clearly and you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Legal obligation

We process some data because we are required to do so by law, for example for tax accounting, customs documentation, or in response to lawful requests from public authorities.

If you have questions about the legal basis that applies to a specific processing activity, please contact us using the details in the contact information section of this policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies such as local storage and pixel tags. A cookie is a small text file stored on your device when you visit a website. Cookies help the site remember your preferences, understand how visitors use the pages, and deliver relevant content. They are not programs and cannot install malware on your device.

We use the following categories of cookies and similar technologies:

• Strictly necessary cookies, which are essential for the operation of the website, such as remembering that you are logged in or keeping your session secure. These cannot be switched off in our systems.
• Functional cookies, which remember choices you make, such as language preferences, so that we can offer you a more personalised experience.
• Analytics cookies, which collect anonymous information about how visitors use the website, including which pages are popular and how visitors arrive. We use this data to improve the site.
• Advertising or targeting cookies, where used, which track your browsing across sites to build a profile and show you more relevant adverts. We only use these with your consent where required by law.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, and to be notified when a cookie is set. Please note that blocking strictly necessary cookies may affect the performance of the website and prevent some features from working correctly. Our cookie settings tool, where available, lets you choose which optional cookies are active on your device.

6. How We Share Information

We do not sell, rent, or trade your personal information. We share personal data only in the limited circumstances described below, and only with parties who are bound by confidentiality and data protection obligations.

• Service providers: we share data with companies that help us operate our business, including hosting providers, payment processors, logistics and freight companies, customs brokers, quality inspection firms, software vendors, and email delivery services. These providers receive only the data they need to perform their specific task.
• Business partners: we may share order information with our supply chain partners, such as mills, factories, and depots, when this is necessary to fulfil your order or confirm product availability.
• Professional advisers: we share data with lawyers, accountants, insurers, and auditors where this is needed to protect our legal interests or comply with professional obligations.
• Legal and regulatory authorities: we disclose data where required by law, regulation, court order, or a lawful request from a public authority, or where disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others.
• Corporate transactions: if we are involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, and we will ensure the receiving party protects it consistently with this policy.

Where we share data with third parties, we require them to process it only in accordance with our instructions and to apply appropriate technical and organisational security measures. We review our service providers regularly and do not authorise them to use your data for their own purposes.

7. International Data Transfers

As a trading company based in China, we operate across borders, and the personal data we process may be transferred to, and stored in, countries other than the country where you are located. This may happen because our offices, suppliers, logistics partners, or data processors are located in different jurisdictions, or because your order requires coordination with overseas partners.

Where we transfer personal data to another country, we take steps to ensure that your data receives an adequate level of protection. These steps may include relying on an adequacy decision issued by the relevant authority, using standard contractual clauses approved for international data transfers, or applying other appropriate safeguards recognised by applicable law.

For example, when you send an enquiry from Europe and we process it with our partners in China or elsewhere, we ensure that the transfer is covered by appropriate safeguards and that your rights continue to be protected. By providing us with your personal data and using our services, you acknowledge that international transfers may be necessary to perform the services you request.

If you would like more information about the safeguards we use for international data transfers, or to obtain a copy of the relevant transfer mechanisms, please contact us using the details at the end of this policy.

8. Data Retention

We retain personal information only for as long as it is necessary for the purposes described in this policy, and for as long as we are legally required to keep it. When the retention period ends, we securely delete or anonymise the data so that it can no longer be linked to you.

Our retention periods are based on several factors, including the nature of the data, the purpose for which it was collected, the applicable legal requirements, and our legitimate operational needs. As a general guide, we keep the following categories for the periods described:

• Enquiry and quotation records: kept for a period that supports our sales process and any later commercial disputes, typically several years.
• Order, invoice, and payment records: kept for the period required by tax and accounting law, which may be longer than other categories.
• Website analytics data: kept in aggregated form for analysis, with individual identifiers removed as soon as they are no longer needed.
• Marketing contact data: kept while you remain subscribed, and for a reasonable period after you unsubscribe to ensure your preference is respected.
• Communication records: kept for the duration of our relationship and for a reasonable period afterwards.

In some circumstances, we may retain data for longer where it is necessary to comply with a legal obligation, to resolve disputes, or to enforce our agreements. When retention is no longer justified, the data is deleted using secure methods.

9. Data Security

We take the security of your personal information seriously and apply a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, and disclosure. These measures are reviewed and updated as technology and industry practice evolve.

Our security measures include, among others: the use of encryption for data transmitted over the internet, restricted access to personal data within our organisation on a need-to-know basis, secure storage of records, password protection for accounts and systems, regular backups, monitoring for suspicious activity, and written policies that govern how our staff handle personal information.

We require our employees, contractors, and service providers who have access to personal data to treat it confidentially and to comply with our security requirements. Access to sensitive data is limited to the people who need it to perform their duties.

While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to us, and we encourage you to protect your own credentials and to notify us promptly if you become aware of any security issue. If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

10. Your Privacy Rights

Depending on where you live, and subject to applicable law, you have a number of rights regarding your personal information. We respect these rights and will respond to any valid request within the time limits required by law. Your rights may include the following.

• The right of access: you can ask for a copy of the personal data we hold about you, along with details of how we use it.
• The right to rectification: you can ask us to correct any personal data that is inaccurate or incomplete.
• The right to erasure: you can ask us to delete your personal data where there is no longer a lawful basis for us to keep it.
• The right to restrict processing: you can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• The right to data portability: in some cases you can ask to receive your data in a structured, machine-readable format and to have it transferred to another controller.
• The right to object: you can object to processing based on legitimate interests, including objection to direct marketing at any time.
• The right to withdraw consent: where we process your data on the basis of consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in the contact information section below. We may need to verify your identity before responding, and we will ask for reasonable evidence if we need it. We aim to respond to all legitimate requests within one month, and we will let you know if we need more time.

If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection supervisory authority. We would appreciate the chance to address your concerns before you approach the authority, so please contact us first and we will do our best to help.

11. Privacy for Children

Our website and services are directed to business users, professionals, and adults who are at least eighteen years old. We do not knowingly collect personal information from children under the age of thirteen, and our services are not designed to attract children.

If we learn that we have collected personal data from a child under thirteen without verifiable parental consent, we will take steps to delete that information promptly and to restrict any further collection. If you believe that a child has provided us with personal data, or that our services have been used by a child, please contact us using the details below so that we can investigate and remove the data.

We encourage parents and guardians to supervise the online activity of children and to contact us if they have any concern about how personal data is handled in connection with our services. We take this responsibility seriously and will act quickly to address any report we receive.

12. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, and services that are not operated by us. For example, we may link to logistics trackers, payment platforms, social media pages, or industry resources. When you follow such a link, you leave our website and any data you provide to that third party is governed by its own privacy policy and terms, not by ours.

We are not responsible for the privacy practices, content, or security of third-party websites, even if you reach them through a link on our site. We encourage you to read the privacy policy of every website you visit and to make your own judgment about the information you share with them.

We may also use third-party services that operate on our website on our behalf, such as analytics tools, fonts, or security services. These services may set cookies or collect technical data as described in the cookies section of this policy. Where those services process data on our behalf, we ensure that our agreements with them provide appropriate safeguards for your information.

13. Analytics and Advertising

We use analytics tools to understand how visitors interact with our website. These tools collect information such as the pages you view, how long you stay, the links you click, and general information about your device and location. This data is aggregated whenever possible and helps us improve our content, layout, and services. Analytics providers process this information on our behalf under our instructions.

We may also engage in online advertising to reach business customers who may be interested in our products. Where we run advertising campaigns, we may use advertising networks that display our adverts to relevant audiences. Depending on the platform and your consent choices, these networks may use cookies or similar technologies to build audience profiles and to measure the performance of campaigns.

Where required by law, we obtain your consent before placing optional advertising or targeting cookies, and you can change your preferences at any time through your browser settings or our cookie preferences tool. You can also opt out of personalised advertising on many platforms through their own settings, such as the advertising preferences available on major social and search networks. We do not control those third-party settings, so please review them directly on the relevant platform.

14. Marketing Communications

With your consent, or where we rely on our legitimate interest for business to business marketing, we may send you news about our products, new material lines, price updates, trade events, and other information we believe may be useful to your business. We only send marketing to the channels you have agreed to, and every marketing message includes a clear way to stop receiving future messages.

You can opt out of marketing communications at any time by using the unsubscribe link in any message we send, by replying to the sender, or by contacting our trade desk directly. We will honour your choice promptly and will not send you further marketing, although we may still send you important service messages relating to an existing order or quotation.

Service messages, such as order confirmations, shipping updates, and account notices, are not marketing and will continue to be sent where necessary to manage our business relationship with you. If you wish to stop receiving even service messages, please contact us and we will discuss the practical consequences for your active orders.

15. Do Not Track Signals

Do Not Track is a preference you can set in your web browser to tell websites that you do not want to be tracked across the internet. At present, there is no common industry standard for how websites should respond to Do Not Track signals, and our website does not change its behaviour in response to these signals.

We respect the choices you make through the other tools described in this policy, including your browser cookie settings and our consent controls. You can disable or limit cookies, block tracking technologies, and use private browsing modes to reduce the amount of data collected about your visit. These settings are independent of the Do Not Track flag, and we encourage you to configure them in a way that matches your preferences.

If a standard for responding to Do Not Track signals is adopted in the future, we will review and, where appropriate, update our practices to comply with it, and we will describe any changes in this policy.

16. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, our business, applicable law, or industry practice. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you through the website or by email before the changes take effect.

We encourage you to review this policy periodically so that you stay informed about how we protect your information. The version published on this website is the version that applies to your use of our services, and we will treat your continued use of the website and services after changes are posted as acceptance of the updated policy.

If we make changes that materially affect the way we handle personal data we already hold about you, and where your consent is required by law, we will seek that consent before applying the new practices to your data. Significant changes will be flagged clearly at the top of this page for a reasonable period.

17. Contact Information

If you have any questions, comments, or requests about this privacy policy, or if you wish to exercise any of your privacy rights, please contact us. We welcome your feedback and will respond to all legitimate enquiries as quickly as we can.

Company name: Tongshan Zhenfusan Trading Co., Ltd.

Address: Tongshan County, Tongyang Town, Yangdu Community, Xinda Building Materials City Building 1 No. 17 (Self-Declared), Xianning City - 437000, China (CN)

Email: reply@triplesupport.mom

Phone: +16816823009

Website: https://www.triplesupport.mom

When you contact us about a privacy matter, please describe your request clearly so that we can handle it efficiently. We may need to verify your identity before acting on certain requests, and we will use the data you provide only for the purpose of resolving your enquiry, in accordance with this policy.