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Terms of Service

Last updated: 28 August 2026

1. Acceptance of These Terms

Welcome to TripleSupport, the online trading arm of Tongshan Zhenfusan Trading Co., Ltd., a company registered in China with its registered office at Tongshan County, Tongyang Town, Yangdu Community, Xinda Building Materials City Building 1 No. 17 (Self-Declared), Xianning City - 437000, China (CN). The website at https://www.triplesupport.mom and all services we provide through it are governed by these terms of service.

These terms form a binding agreement between you and Tongshan Zhenfusan Trading Co., Ltd. when you access the website, request a quotation, place an order, or use any of our services. By accessing the website or using our services, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree with any part of these terms, you should not access the website or use our services.

We may update these terms from time to time, and the version shown on this page at the time you use our services is the version that applies to you. We encourage you to review these terms periodically and to contact us if you have any questions.

2. About Our Services

TripleSupport provides trading and distribution services for the building materials and construction sector. Our services include sourcing products from partner mills and factories, arranging quality inspection, preparing export documentation, coordinating shipping and delivery, and providing wholesale and distribution support to buyers in China and overseas.

Our product range covers building materials, hardware and fittings, home improvement products, steel and structural materials, sanitary and plumbing goods, and related lines. We act as a trading intermediary and supplier of these goods, and we work with a network of certified manufacturers and partners to fulfil orders. The specific scope of each engagement is described in the relevant quotation, order confirmation, or supply agreement.

We reserve the right to change, suspend, or discontinue any part of our services at any time without notice, subject to the terms of any binding agreement already in place. We do not guarantee that the website or any part of it will always be available, and we are not liable for any interruption of service, except where required by applicable law.

3. Eligibility

You must be at least eighteen years old to use our services. By placing an order or entering into a supply agreement with us, you confirm that you meet this requirement and that you have the legal capacity to enter into binding contracts.

If you use our services on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these terms. In that case, references in these terms to you include that organisation, and you and the organisation are jointly responsible for compliance with these terms.

We may refuse to provide services to any person or organisation at our discretion, including where we have reason to believe that the proposed transaction is unlawful, that a customer has breached these terms previously, or that accepting an order would expose us to undue commercial or legal risk. Where we refuse an order, we will refund any payments already received, unless the refusal is due to your breach of these terms.

4. Registration and Account Responsibilities

Some of our services may require you to create an account or to register your details with us. When you register, you agree to provide accurate, current, and complete information and to keep that information up to date. We rely on the information you provide to prepare quotations, manage orders, and arrange delivery, so incorrect details may cause delays.

You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activity that occurs under your account. You agree to notify us immediately if you become aware of any unauthorised use of your account or any other breach of security. We are not liable for losses arising from your failure to protect your credentials.

We may suspend or close an account if we reasonably suspect that it is being used fraudulently, that the account details are materially inaccurate, or that the account holder has breached these terms. We will notify you of any such action where reasonably possible, and you may contact us to discuss the decision.

5. Orders, Pricing, and Quotations

Quotations we provide are offers to supply the goods described at the price and on the terms stated in the quotation. Each quotation is valid for the period stated on it, or for thirty days if no period is stated, after which we may revise the price or withdraw the offer. Quotations are based on the specifications, quantities, and delivery details you provide, and prices may change if any of those details change.

All prices are quoted in the currency stated in the quotation and are exclusive of taxes, duties, freight, insurance, and other charges unless we state otherwise. The final price payable is the price shown on the order confirmation, which we issue after we receive your written acceptance and any required deposit.

An order becomes binding only when we issue a written order confirmation to you. Until that confirmation is issued, no contract exists, and either party may withdraw. If you place an order that contains an error, please contact us immediately so that we can correct it before confirmation.

We make every effort to display our product range accurately on the website, but specifications, images, and descriptions are for general information only and do not form part of any contract unless confirmed in the order confirmation. You should rely on the written specification in the order confirmation rather than on website descriptions.

6. Payment Terms

Payment terms are agreed on a per order basis and are stated in the quotation and order confirmation. Common arrangements include bank transfer, letter of credit, and other methods agreed in writing. For first orders and for orders placed through our website, we generally require a deposit before production begins, with the balance payable before shipment or against shipping documents, depending on the agreed terms.

You are responsible for paying all amounts due under your order on time and in full, without set-off or deduction, except where required by law. If a payment is not received by the due date, we may suspend production, hold shipment, or cancel the order, and we may charge interest on overdue amounts at the rate allowed by applicable law.

Bank charges and transfer fees relating to payments are your responsibility unless we agree otherwise. Please include your order number with every payment so that we can match payments quickly. We will provide receipts and payment references for all transactions, and we keep payment records in accordance with applicable law.

All amounts are stated exclusive of value added tax, sales tax, customs duty, and other similar charges, unless we state otherwise. Where required, we will add the applicable tax to the invoice and remit it to the relevant authority as required by law.

7. Shipping, Delivery, and Risk of Loss

Delivery dates we provide are estimates based on production schedules, inspection, and shipping capacity. We will make reasonable efforts to meet the dates we quote, but we cannot guarantee exact delivery dates, and time is not of the essence for delivery unless we agree otherwise in writing. Delays caused by events outside our reasonable control are covered by the force majeure section of these terms.

The delivery method, port, and incoterms are stated in the order confirmation. Risk in the goods passes to you at the point specified by the agreed incoterms, which means that from that point you are responsible for any loss or damage to the goods during transit, unless the loss or damage results from our negligence or breach of contract.

We will provide you with tracking information and shipping documents so that you can follow your cargo. Please arrange for prompt collection and inspection of goods when they arrive, and report any shortage or damage to us and to the carrier within the time allowed by the carrier for filing claims, so that we can support you in recovering any loss.

Where we arrange delivery to a named address, you must ensure that the delivery location is accessible and that someone is available to receive the goods. If delivery is delayed because you are not available, any resulting storage or re-delivery costs are your responsibility.

8. Returns, Cancellations, and Refunds

Because most of our products are made to order, sourced for export, or shipped in bulk, the ability to cancel or return an order depends on the stage of the order and the nature of the goods. Cancellation requests should be sent to us in writing as soon as possible, and the following general rules apply.

  • Before we confirm an order, you may withdraw without charge by notifying us in writing.
  • After confirmation but before production begins, we will cancel the order and refund any deposit, less reasonable administrative costs.
  • Once production has begun, we can only cancel an order if the manufacturer agrees, and any cancellation may involve charges for materials and work already completed.
  • Customised, made to order, and specially sourced goods cannot generally be returned, unless they are defective on arrival.

For goods that are defective on arrival, you must notify us in writing within seven days of receipt and provide clear photographs or supporting inspection evidence. We will review the claim and, where it is valid, offer a repair, replacement, or refund as appropriate. Claims made after the stated period may still be considered under any applicable manufacturer warranty, but you must raise them with us promptly.

Refunds will be made using the same method of payment used for the original transaction, unless we agree otherwise, and will be processed within a reasonable time. We are not obliged to accept returns for reasons of changed mind, and goods returned without our prior agreement may be refused or subject to restocking fees.

9. Product Warranties and Disclaimers

We warrant that goods we supply will correspond to the specification stated in the order confirmation at the time of delivery, and that they will be of a quality that is consistent with the samples or standards described in that specification, subject to normal manufacturing tolerances.

This warranty does not cover defects arising from fair wear and tear, misuse, incorrect storage, alteration, improper installation, or failure to follow handling instructions, nor does it cover goods that have been repaired or modified by someone other than an authorised party. Where the goods are manufactured by a third party, any manufacturer warranty that is transferable will be passed to you, and we will support you in making claims under it.

Except as expressly set out in these terms, and to the maximum extent permitted by law, we make no other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In particular, we do not warrant that goods will be suitable for your specific project, because suitability depends on the application and local conditions, which are outside our control.

Images and descriptions on the website are for general information only. Actual products may differ slightly in appearance from images due to display variations, and colour differences are not considered defects. You should rely on the written specification in the order confirmation for all contractual purposes.

10. Intellectual Property Rights

The website, including its design, text, graphics, logos, and other content, is the property of Tongshan Zhenfusan Trading Co., Ltd. and its licensors, and is protected by copyright, trademark, and other intellectual property laws. The name TripleSupport and related marks may be registered or unregistered trademarks that belong to us or our affiliates.

You may view, download, and print content from the website for your personal, non-commercial use, provided you keep all copyright and other proprietary notices intact. You may not copy, reproduce, republish, distribute, transmit, display, or create derivative works from any part of the website for commercial purposes without our prior written consent.

Any content you submit to us, including product specifications and order details, remains your property, and you grant us a non-exclusive, royalty-free licence to use it to provide the services we offer you, including for quotation, production, and logistics purposes. We will not use your confidential business information for any purpose other than providing our services, except where required by law.

11. User Conduct and Prohibited Activities

When you use our website and services, you agree to act lawfully and responsibly. You must not use the website in any way that breaches any law or regulation, infringes the rights of others, or interferes with the operation of our services.

Without limiting the above, you must not: provide false or misleading information to us; attempt to access restricted areas of our systems; introduce viruses, malware, or other harmful code; attempt to interfere with the performance of the website; use automated means to scrape or collect data from the website; impersonate another person or organisation; or use our services for any unlawful or fraudulent purpose.

You also agree not to resell our services without our written permission, and not to use the information we provide to undercut or disrupt our business. We may monitor activity on our systems and investigate suspected breaches. If we reasonably believe that you have violated these terms, we may suspend access, refuse orders, or take other action as permitted by law.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability to you arising out of or in connection with these terms, whether in contract, tort, or otherwise, is limited to the amount you actually paid for the specific order to which the claim relates.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with these terms, the website, or our services, even if we were advised of the possibility of such damages.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or liability for breach of a statutory duty that cannot be excluded. If any provision of this section is found to be invalid, the remaining provisions shall continue to apply.

We are not liable for any loss or damage arising from your use of, or reliance on, information on the website that is provided for general guidance only. You are responsible for verifying the suitability of any product for your project and for complying with the laws and standards that apply in your destination market.

13. Indemnification

You agree to indemnify, defend, and hold harmless Tongshan Zhenfusan Trading Co., Ltd., its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in connection with your use of our website or services, your breach of these terms, or your violation of any law or the rights of any third party.

This indemnity applies to claims brought against us by third parties as a result of your actions, including claims relating to your misuse of our services, your failure to comply with import regulations in your destination market, or your submission of unlawful content or information to us.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In that case, you agree to cooperate with our defence of the claim and to reimburse us for any costs we incur in defending it.

15. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these terms to the extent that the failure or delay is caused by events outside its reasonable control. Such events include, but are not limited to, natural disasters, severe weather, epidemics and pandemics, war, civil unrest, terrorism, government actions, changes in law, embargoes, trade sanctions, strikes, labour shortages, power or network failures, port closures, transport disruption, and shortages of raw materials.

If a force majeure event occurs, the affected party will notify the other party as soon as reasonably possible and will take reasonable steps to limit the impact of the event. If the event continues for more than sixty days, either party may cancel the affected order by written notice, and any payments made for goods not yet produced or shipped will be refunded, unless both parties agree to continue.

The party claiming force majeure will use reasonable efforts to resume performance as soon as the event is resolved. This section does not excuse a party from obligations to pay money already due, or from obligations that can reasonably be performed despite the event.

16. Termination

These terms apply from the time you first access the website or use our services, and they remain in effect until terminated. You may stop using our services at any time, subject to the terms of any binding order or supply agreement that is already in place.

We may terminate or suspend your access to our services and accounts immediately, without notice, if you breach these terms, if we reasonably suspect fraud or unlawful activity, or if we are required to do so by law. We may also terminate these terms for convenience by providing you with written notice, in which case we will complete or refund any orders that are already accepted and in progress, subject to the applicable terms of those orders.

Upon termination, the rights and obligations that are intended to survive termination will continue, including sections relating to payment, intellectual property, limitation of liability, indemnification, governing law, and dispute resolution. Termination does not affect any rights or liabilities that have already accrued.

17. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the People Republic of China, without regard to its conflict of law principles. By using our services, you agree to submit to the exclusive jurisdiction of the courts of China for any disputes arising out of or in connection with these terms, subject to any mandatory provisions of law that apply in your location.

We aim to resolve any dispute amicably. Before starting formal proceedings, both parties agree to attempt to settle the matter through good faith negotiations. If the dispute cannot be resolved within thirty days, either party may escalate it as described below.

Either party may refer a dispute to arbitration in accordance with the rules of the arbitration institution agreed in the order confirmation, or, if none is agreed, to the arbitration rules applicable at the place of our registered office. The arbitration award will be final and binding, and both parties will comply with it. Nothing in this section prevents either party from seeking urgent injunctive or protective relief from a court where necessary.

If you are a consumer and the law of your country grants you rights that cannot be excluded by these terms, those rights remain unaffected, and the mandatory consumer protection laws of your country will apply to your purchases.

18. Changes to These Terms

We may revise these terms at any time by updating this page. The revised terms will apply to your use of the website and services from the date they are posted, unless we state otherwise. For material changes that affect existing orders or agreements, we will notify you in advance where reasonably practicable.

Your continued use of the website or services after revised terms are posted constitutes acceptance of those revised terms. If you do not agree with the revised terms, you should stop using the affected services and contact us to discuss any active orders.

We will indicate the date of the most recent revision at the top of this page. We recommend that you review these terms each time you place an order so that you are aware of any changes that may affect you.

19. Entire Agreement and Severability

These terms, together with any order confirmation, quotation, and supply agreement we issue to you, constitute the entire agreement between you and Tongshan Zhenfusan Trading Co., Ltd. regarding your use of our website and services. They supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

If any provision of these terms is found to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that comes closest to the intention of the original provision.

Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision. A waiver of any provision will be effective only if it is made in writing and signed by the party granting the waiver. No single or partial exercise of any right will prevent the further exercise of that right.

These terms do not create any third-party beneficiary rights. You may not assign or transfer your rights or obligations under these terms without our prior written consent, and any attempted assignment without consent will be void.

20. Contact Information

If you have any questions about these terms, or if you wish to discuss an order, a quotation, or any other matter, please contact our trade desk. We will respond to your message as quickly as possible, usually within one working day.

Company name: Tongshan Zhenfusan Trading Co., Ltd.

Address: Tongshan County, Tongyang Town, Yangdu Community, Xinda Building Materials City Building 1 No. 17 (Self-Declared), Xianning City - 437000, China (CN)

Email: reply@triplesupport.mom

Phone: +16816823009

Website: https://www.triplesupport.mom

Before contacting us about a dispute, please read the governing law and dispute resolution section of these terms, which sets out how disagreements are handled. We are committed to treating our partners fairly and to resolving any issue that may arise from our trading relationship.